Insights

Practical thinking from the operator's side of the table. New pieces are added regularly — subscribe by booking a call, or just come back.

The Catalog Comeback: Acquisition Economics When Clicks Cost Too Much

Coming soon

Why e-commerce brands are adding mail, what a catalog test actually costs, and the three numbers that decide whether circulation scales.

Replatforming Without Regret: Lessons From the Buyer's Side of a Shopify + Klaviyo Implementation

Coming soon

What the case studies don't tell you: requirements discipline, integrator selection, data migration traps, and the first 90 days after cutover.

Customer Lifetime Value in the AI Era

Coming soon

LTV is forty years old and newly essential: how first-party data, retention flows, and answer-engine visibility change the math.